All Polopos pieces are handmade with care. You can return, exchange, or report a defect within 14 days of receiving your order. Items must be unworn, unused, and in their original packaging. Customers cover return shipping; Polopos covers shipping for replacements.
Are any purchases final sale?
No, all items can be returned or exchanged within the 14-day period under the conditions above.
When will I get my order?
Orders are processed within 1–2 business days. Shipping times depend on your location: domestic shipments within Australia typically arrive in 3–7 business days, and international shipments vary depending on the destination.
Where are your products manufactured?
All our jewellery is carefully handmade in our workshop using premium materials such as freshwater pearls, Miyuki beads, 925 silver, and stainless steel components.
How much does shipping cost?
Shipping costs depend on your location and will be calculated at checkout. We aim to keep rates affordable while ensuring safe delivery of your handmade pieces.
Estimated shipping costs:
Australia: 5-12 AUD
Spain/Europe: 15-25 EUR
Rest of world: 20-35 USD *Final price calculated based on destination at checkout.
